Customer Service Representative

2 weeks ago

Menomonee Falls, United States Blachford Acoustics Group Full time

Job Summary:

The Customer Service Representative functions as the liaison between customers, manufacturing and the outside sales team. As a member of the Customer Service Department, this position will provide training and mentoring to other customer service representatives as needed for backup and/or best practices. The Customer Service Representative will have the authority to approve certain MRA’s, freight costs, as well as MOQ changes as noted in the job description.


Essential Duties and Responsibilities:

· Responsible for monitoring customer portals, EDI systems, emails, and websites to ensure orders are accurately captured and any changes adjusted.

· Review customer forecasts to identify trends and communicate to management team.

· Develop processes and procedures to stream-line job function and optimize department and company work loads and information flow.

· Authority to approve MOQ’s changes after review of internal BIS costs to ensure no significant loss to the company.

· Work with manufacturing, purchasing, engineering, and quality to ensure timeliness of production to meet customer requirements.

· Facilitate customer complaints / material returns as needed – Authority to approve MRA’s up to $500.

· Support contract review process to ensure compliance with Blachford’s quality management system.

· Act as the first responder to escalation issues in the department and facilitate timely responses.

· Work with outside sales team to facilitate customer requirements; ensuring pricing, order quantities, part revisions, etc. are validated – for pilot, end of demand, and/or service.

· Ensure proper account management of all customers and determine actions/attention as needed with manager or sales management.

· Work with Inside Support staff to support customer quote requests, pricing additions, etc.

· Monitor inventory and warehouse shipments from distribution locations as needed.

· Input Customer orders and Invoice as needed.

· Communicate with customers regularly via email and phone.

· Special projects as needed for VP of Sales, Operations Management, and COO.

· Other customer service duties as assigned.


Qualifications/Skills/Experience Required:

· Bachelor degree preferred.

· Computer literate (Word/Excel) and ability to quickly learn custom system

· Proficient in data entry

· Strong communication skills, both phone and email (English required)

· Ability to work with a variety of personalities and maintain professional demeanor

· 3-10 years business experience, preferably in a customer related field

· Ability to make independent decisions

  • Customer Service Representative

    4 weeks ago

    Menomonee Falls, Wisconsin, United States Institech Full time

    About Institech: We are a medium-sized company based in the heart of the Midwest, dedicated to the Digital Print Industry. As we continue to expand our reach and increase our customer base, we are seeking a talented Customer Service Representative to join our team.Role Overview: As our Customer Service Representative, you will play a pivotal role in managing...

  • Customer Service Representative

    2 weeks ago

    Menomonee Falls, United States Blachford Acoustics Group Full time

    Job Summary: The Customer Service Representative functions as the liaison between customers, manufacturing and the outside sales team. As a member of the Customer Service Department, this position will provide training and mentoring to other customer service representatives as needed for backup and/or best practices. The Customer Service Representative will...

  • Customer Service Representative

    3 weeks ago

    Menomonee Falls, United States Blachford Acoustics Group Full time

    Job Summary: The Customer Service Representative functions as the liaison between customers, manufacturing and the outside sales team. As a member of the Customer Service Department, this position will provide training and mentoring to other customer service representatives as needed for backup and/or best practices. The Customer Service Representative will...

  • Customer Service Representative

    3 weeks ago

    menomonee falls, United States Blachford Acoustics Group Full time

    Job Summary: The Customer Service Representative functions as the liaison between customers, manufacturing and the outside sales team. As a member of the Customer Service Department, this position will provide training and mentoring to other customer service representatives as needed for backup and/or best practices. The Customer Service Representative will...

  • Customer Service Representative

    3 weeks ago

    menomonee falls, United States Blachford Acoustics Group Full time

    Job Summary: The Customer Service Representative functions as the liaison between customers, manufacturing and the outside sales team. As a member of the Customer Service Department, this position will provide training and mentoring to other customer service representatives as needed for backup and/or best practices. The Customer Service Representative will...

  • Customer Service Representative

    4 weeks ago

    Menomonee Falls, Wisconsin, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have. Your primary goal will...

  • Customer Service Representative

    1 month ago

    Menomonee Falls, United States Institech Full time

    Job Description Join Our Team as a Customer Service Representative (CSR) Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where creativity meets sales success? If so, we have an exciting opportunity for you! About Us: We are a medium-sized company based in the heart of the Midwest, dedicated to the...

  • Customer Service Representative

    1 month ago

    Menomonee Falls, United States Institech Inc. Full time

    Join Our Team as a Customer Service Representative (CSR)Are you passionate about delivering exceptional customer service Do you thrive in dynamic environments where creativity meets sales success If so we have an exciting opportunity for you!About Us: We are a mediumsized company based in the heart of the Midwest dedicated to the Digital Print Industry. As...

  • Customer Service Representative

    1 month ago

    Menomonee Falls, United States Institech Inc. Full time

    Join Our Team as a Customer Service Representative (CSR)Are you passionate about delivering exceptional customer service Do you thrive in dynamic environments where creativity meets sales success If so we have an exciting opportunity for you!About Us: We are a mediumsized company based in the heart of the Midwest dedicated to the Digital Print Industry. As...

  • Customer Service Representative

    2 weeks ago

    Menomonee Falls, United States SITE Staffing Inc. Full time

    Hours: 8am-5:00pm Monday through Friday (possibility for remote work)Pay: $19/hour*This is a contracted position*Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist...

  • Customer Service Representative

    7 days ago

    Menomonee Falls, United States SITE Staffing Full time

    Hours: 8am-5:00pm Monday through Friday (possibility for remote work) Pay: $19/hour *This is a contracted position* Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service...

  • Customer Service Representative

    2 weeks ago

    Menomonee Falls, United States BakeMark Full time

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and...

  • Customer Service Representative

    3 weeks ago

    menomonee falls, United States BakeMark Full time

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and...

  • Customer Service Representative

    3 weeks ago

    Menomonee Falls, United States BakeMark Full time

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and...

  • Customer Service Representative

    2 months ago

    Menomonee Falls, United States BakeMark Full time

    BakeMark has immediate job openings for Customer Service Representative! With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with 30 branches conveniently-located across the U.S. and...

  • Customer Service Representative

    2 months ago

    menomonee falls, United States BakeMark Full time

    BakeMark has immediate job openings for Customer Service Representative!With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with 30 branches conveniently-located across the U.S. and...

  • Customer Service Representative

    1 month ago

    menomonee falls, United States BakeMark Full time

    BakeMark has immediate job openings for Customer Service Representative!With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with 30 branches conveniently-located across the U.S. and...

  • Customer Service Representative

    2 months ago

    Menomonee Falls, United States BakeMark Full time

    BakeMark has immediate job openings for Customer Service Representative!With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with 30 branches conveniently-located across the U.S. and...

  • Customer Service Representative I

    4 weeks ago

    Menomonee Falls, United States First Citizens Bancshares, Inc. Full time

    This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who are within a reasonable drivable distance to our Menomonee Falls, WI office. Are you loo Customer Service Representative, Customer Service, Client Service, Representative, Operations, Customer...

  • Customer Service Representative

    4 weeks ago

    Menomonee Falls, Wisconsin, United States Ewald Automotive Group Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Part-Time Receptionist to join our team at Ewald Automotive Group. As a Receptionist, you will be responsible for providing exceptional customer service, handling incoming calls, and performing various administrative tasks.Key Responsibilities:Answer and direct phone calls, take messages,...