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IT Operations Specialist
2 months ago
Requisition ID: R
- Category: Information Technology
- Location: Vandenberg AFB, California, United States of America
- Clearance Type: Secret
- Telecommute: No - Teleworking not available for this position
- Shift: 1st Shift (United States of America)
- Travel Required: Yes, 25% of the Time
- Positions Available: 1
At Northrop Grumman, our workforce enjoys remarkable opportunities to engage in groundbreaking systems that influence lives globally today and for future generations. Our innovative and creative ethos has positioned us at the forefront of numerous technological milestones in our nation's history, from pioneering flights to stealth technology and lunar landings. We seek individuals with bold ideas, courage, and a pioneering spirit to collaborate in shaping the future while enjoying the journey. Our culture fosters intellectual curiosity, cognitive diversity, and encourages employees to bring their authentic selves to work — driven by an unyielding ambition to achieve what others deem impossible. Our employees are not merely part of history; they are actively creating it.
Northrop Grumman's Space PMO division is in search of Computer Operations Analysts at its Vandenberg AFB site. The primary responsibility of the selected candidates will be to provide Windows administration support and ensure compliance within the enclave.
Key Responsibilities Include:
Developing specifications for computer systems that meet business needs while aligning with the company's architectural standards. Documenting system parameters and formats, ensuring compatibility between hardware and software systems, and coordinating modifications to system parameters based on current and anticipated computer capacities and capabilities. Updating existing systems and procedures to rectify deficiencies and enhance data handling, conversion, input/output requirements, and storage.
• Deliver technical assistance for computers and related networks.
• Provide support for client and server hardware or software.
• Connect clients, servers, and terminals to existing data networks.
• Educate users on the operation of hardware and networks.
• Assess the information, network, and communication needs of users, and recommend software and hardware acquisitions.
• Assist InfoSec with compliance responsibilities related to DFARS and CMMS.
*Potential on-call rotation as necessary.
Specific Duties Supporting Engineering and Manufacturing Operations:
• Manage off-network and lab environments - setup, maintenance, compliance, and vulnerability remediation; support client and server domain transitions.
• Provide support for Engineering and Manufacturing systems - setup, maintenance, troubleshooting compliance, and vulnerability remediation.
• Configure and set up rack-mounted workstations.
• Support server applications.
• Assist with engineering applications - installation, configuration, and troubleshooting.
• Activate and test network data ports.
Additional Responsibilities Include:
- Deliver technical support for computers; install, troubleshoot, service, and repair personal computers, associated software, and peripherals.
- Educate users on personal computer usage.
- Assess information, network, and communication needs of users, and provide recommendations for software and hardware purchases.
- Manage Windows systems.
- Provide support for off-network environments.
- Conduct basic network administration.
- Perform root cause analysis for complex issues and document technical solutions.
- Collaborate with software vendors to support third-party applications.
- Offer technical support beyond Tier 1/2 vendor services.
- Provide on-call support for incidents impacting production, as required.
- Monitor ticket queues to ensure service level agreements are met.
Basic Qualifications:
- A minimum of a Bachelor's Degree with 2 years of relevant experience OR an Associate's Degree with 4 years of relevant experience OR a High School Diploma/GED with 6 years of relevant experience.
- Current CompTIA A+, Network+, or Security+ certification OR the ability to obtain one within 6 months of the start date.
- Capability to obtain and maintain a DoD Secret level security clearance if necessary.
- Experience in supporting manufacturing operations, hardware, software, etc.
- Proficiency in Microsoft products, including Windows Desktop OS and Office Suite.
- Experience in Active Directory for configuring user and computer accounts.
- Strong troubleshooting skills.
- Willingness to work after hours and weekends as needed.
- Solid understanding of networking principles (e.g., OSI model).
- Ability to lift equipment weighing up to 40 pounds.
Preferred Qualifications:
- CompTIA Network+ or equivalent certification.
- CompTIA Security+ CE or equivalent DOD 8570 IAT level 2 certification.
- Experience managing systems under NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
- Familiarity with DFARS and NIST InfoSec controls.
- Strong understanding of enterprise-level storage concepts, including commonly used RAID levels.
- Experience with ServiceNow in an enterprise context.
- Proficiency in remote administration and troubleshooting of desktop PCs, Visio, and PowerShell.
- Experience supporting VMware VDI (Virtual Desktop Infrastructure).
- Customer-focused with strong decision-making abilities.
- Bachelor's degree in a relevant field.
- Cross-platform experience (e.g., Windows, Linux, Solaris, OSX, UNIX, etc.).
- Ability to work independently and escalate issues appropriately to leadership.
- Excellent customer service and service delivery skills, maintaining composure in challenging situations.
- Demonstrated integrity and high ethical standards in all interactions.
- Quick mastery of unfamiliar information, tasks, and situations.
- Exceptional communication skills, both written and verbal.
- Experience with engineering applications.
- Ability to manage multiple priorities and time-sensitive mission-critical needs.
Salary Range: $79,300 - $118,900
The salary range provided is a general guideline; however, Northrop Grumman considers various factors when determining base salary offers, including the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions and allow employees to share in company results. Employees in Vice President or Director roles may qualify for Long Term Incentives. Additionally, Northrop Grumman offers a variety of benefits, including health insurance, life and disability insurance, savings plans, company-paid holidays, and paid time off (PTO) for vacation and personal business.
Northrop Grumman is dedicated to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.