Technical Integration Specialist

1 month ago

New York, New York, United States VTS Full time
Job Description

As a Technical Integration Specialist at VTS, you will play a critical role in managing and applying technically driven integration solutions for both pre-sale prospects and existing customers.

In this role, you will work closely with the Sales and Solutions teams to determine the viability and scope of customer goals, using all the tools available with the VTS product suite.

You will also partner with the Tenant Advisory team to identify and resolve complex issues impacting customers across the full VTS portfolio, applying unique solutions derived from your subject and discipline expertise.

Every day, you will work with support teams, solution specialists, development engineers, and quality engineers to manage, maintain, and deploy integration projects assigned to you.

Your technical and leadership skills, combined with your passion for puzzle-solving, will make you successful in developing and guiding exciting and innovative integration solutions for the marketplace.

To thrive in this role, you must have a proven track record in system-level experience across multiple software and hardware platforms.

You will learn and become knowledgeable on the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies.

Your knowledge in IP-based devices will allow you to understand, design within, and troubleshoot hardware in a typical customer network.

You will also be looked upon to write, maintain, and review knowledge base documentation to assist VTS's general and specialized support functions to be more self-sufficient.

Ideally, you will have experience working in buildings, directly with property managers, commercial building staff, along with access control, infrastructure, and IoT integrators, which will be invaluable in your success.

You will have hands-on experience in several access control, visitor, and elevator management systems.

Key Responsibilities:

  • Develop and apply technically driven integration solutions for both pre-sale prospects and existing customers.
  • Support the Sales and Solutions teams in taking a prospect's vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals.
  • Work independently on assigned software and hardware issues to resolution.
  • Write, maintain, and review knowledge base documentation to assist the general and specialized support functions to be more self-sufficient.
  • Create client-facing documentation specific to client's system's use case.
  • Make recommendations to improve systems performance, security, and scalability, keeping in mind what VTS currently offers.
  • Work with our technology team to discuss enhancements and alternative workflows specific to client needs.
  • Travel on-site when necessary, navigating within commercial real estate tower back-of-house and infrastructure spaces and testing client's system compatibility with VTS.

What VTS Values & How We Show It:

  • We strive for excellence, knowing your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees.
  • We're employee-obsessed too. VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pretax commuter benefits, and a 401(k) plan.
  • We're curious and benefit from a culture that promotes new learning. VTS offers an education stipend to all employees.
  • We move as one, working in an open floor plan to promote cross-functional collaboration.
  • We take ownership, being an owner of the company you're building with our equity packages.
  • We appreciate the difference, embracing and celebrating diversity. We understand the importance of a strong work-life balance, offering a flexible PTO policy, generous family leave program, and more.

About VTS:

VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems.

In 2013, VTS revolutionized the commercial real estate industry's leasing operations with what is now VTS Lease.

Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence.

VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide.

VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.

VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.

To learn more about VTS and view our open roles, visit us at https://www.vts.com/ or follow us on Instagram (@WeAreVTS) or LinkedIn.

Pay Transparency:

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team.

Base salary is market-driven at the point in time of offer and is based on tier 1 market data.

The salary for this role will range between $100,000 to $115,000 and is determined by a few factors including your skills, prior relevant experience, quality of interviews, leveling, and geography.

EEO Guidelines:

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.

For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.

Privacy Policy:

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