Integration Solutions Specialist

4 weeks ago

New York, New York, United States VTS Full time

Job Summary

We are seeking a highly skilled Integration Solutions Specialist to join our team at VTS. As an Integration Solutions Specialist, you will be responsible for managing and applying technically driven integration solutions for both pre-sale prospects and existing customers.

Key Responsibilities

  • Support the Sales and Solutions teams in taking a prospect's vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals
  • Develop and apply technically driven integration solutions for both pre-sale prospects and existing customers
  • Work independently on assigned software and hardware issues to resolution
  • Write, maintain, and review knowledge base documentation to assist the general and specialized support functions to be more self-sufficient
  • Create client-facing documentation specific to client's system's use case
  • Make recommendations to improve systems performance, security, and scalability keeping in mind what VTS currently offers
  • Work with our technology team to discuss enhancements and alternative work flows specific to clients' needs
  • Travel on-site when necessary, navigating within commercial real estate tower back of house and infrastructure spaces and testing client's system compatibility with VTS

Requirements

  • Proven track record in system-level experience across multiple software and hardware platforms
  • Exposure to Apple iOS, Android OS, and Linux-based devices; in addition to hardware associated with various access and people management systems
  • Knowledge of IP-based devices to understand, design within, and troubleshoot hardware in a typical customer network
  • Experience in working in buildings, directly with property managers, commercial building staff, along with access control, infrastructure, and IoT integrators
  • Hands-on experience in several access control, visitor, and elevator management systems

About VTS

VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence.

VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.

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