Technology Service Delivery Manager

3 weeks ago


Baltimore, Maryland, United States Ampcus Full time
Ampcus Inc. is seeking a highly motivated candidate to fill the role of Configuration Management Process Lead. As a Configuration Management Process Lead, you will play a critical role in ensuring the overall quality and governance of the configuration management process within the organization. You will work closely with the IT leadership and relevant stakeholders to implement and manage best practices, processes, standards, and policy.

This position requires a strong understanding of Configuration Management Processes and methodologies, as well as excellent communication and collaboration skills. The ideal candidate will have 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.

Salary: $160,000 - $220,000 per year.

The requirements for this position include:
  • 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.
  • Process Lead: Develop and implement integrated and systematic processes in support of related Configuration Management processes. Provide training and support to empower CMDB stakeholders to utilize and leverage the CMDB database and associated processes.
  • Maintenance: Provide technical support and problem resolution for customer inquiries regarding new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.
  • Communication: Develop partnerships with the consumers of the data analytics to understand business needs and provide training on provided reports and dashboards, policy, process, standards, and best practices.
  • Bachelor's degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or similar field of study, or equivalent job experience.
  • Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience.
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) - Discovery
  • Top 5 Required Skills
    • ITIL and ITSM Processes
    • Attention to Detail, Analytical Skills
    • Communication and Collaboration
    • Problem Solving and Troubleshooting
    • ServiceNow - CMDB, Discovery, CSDM, Platform knowledge (foundational)
Benefits include medical, dental, and vision insurance, retirement plan, paid time off, and more.
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