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Customer Experience Specialist

2 months ago

Medford, Oregon, United States American Freight Full time

About the Role:

The Sales Key Holder is a vital member of our team at American Freight, responsible for delivering exceptional customer experiences and driving sales growth. As a Sales Key Holder, you will be the first point of contact for customers, providing personalized service and ensuring a positive shopping experience.

Key Responsibilities:

  • Provide exceptional customer service, ensuring customers are aware of our product lines and creating a positive shopping experience.
  • Boost store sales through exceptional customer service, selling, and team building skills.
  • Demonstrate product knowledge of our furniture, mattresses, and appliance lines, competitor's products, current advertising, and marketing initiatives.
  • Achieve individual targets for all miscellaneous revenue, including Protection Agreements, fabric protection, leasing, credit, delivery, and installation.
  • Ensure inventory is available for customer orders.
  • Ring sales through the POS system.
  • Maintain the sales floor standards, including floor recovery, housekeeping, and presentation standards in the unit.
  • Assist with loading customer vehicles and staging items for delivery; fulfill orders systematically.
  • Complete all required training sessions and courses.
  • Serve as a key carrier, perform store opening and closing tasks.
  • Perform miscellaneous duties as assigned.

Requirements:

  • High School Diploma or Equivalent preferred.
  • Sales experience is preferred, but not necessary.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Ability to excel in a competitive, fast-paced environment.
  • Must have a positive attitude and focus on customer satisfaction.
  • Ability to lift at least lbs.

Preferred Skills:

  • Excellent relationship building, communication, teamwork, and presentation skills.
  • Persuasion, negotiation, and closing skills.
  • Basic mathematical skills.
  • Strong drive for results.

Equal Opportunity Employer:

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws.