Buca di Beppo Host
1 week ago
Buca di Beppo is a vibrant Italian restaurant company that embodies the traditions of food, friendship, and hospitality. With locations across the country, we pride ourselves on delivering an over-the-top celebratory experience to every guest.
Job SummaryWe are seeking a highly skilled and enthusiastic Host/Hostess to join our team. As a Host/Hostess, you will be responsible for creating a positive first and last impression on our guests, ensuring a seamless dining experience, and supporting our team members.
Key Responsibilities- Answer phone calls in a friendly and timely manner, taking messages and providing accurate information to guests.
- Greet guests upon arrival and thank them as they depart, ensuring a warm and welcoming atmosphere.
- Take, package, and tender To-Go orders, maintaining accuracy and efficiency.
- Present accurate bills, collect payments, and secure cash handling procedures.
- Maintain an accurate account of coupons, cash, promos, vouchers, and credits.
- Provide guests with detailed information about our restaurant, including menu offerings and promotions.
- Monitor the flow of the restaurant, ensuring table turnover, guest arrival, and departure, and maintaining a clean and organized arrival area.
- Work with the service staff to reset tables efficiently and effectively.
- Clean up accidental spillage or breakage, and pre-set flatware.
- Communicate guest needs to management and service staff as needed.
- Page and seat guests in an efficient and comfortable manner.
- Assist with the sale of gift cards and monitor the cleanliness of the restrooms and lobby area.
- Welcome and assist job applicants, and maintain all walkways inside and outside.
- Assist with locating guests for phone calls or messages, and thank guests for joining us as they leave.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Competency Statement- Communication: Conveys ideas and facts orally using language the audience will best understand.
- Ethics & Integrity: Earns others' trust and respect through consistent honesty and professionalism in all interactions.
- Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables.
- Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization.
- Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
- Interpersonal: Gets along well with a variety of personalities and individuals.
- Listening: Understands and learns from what others say.
- Adaptability & Flexibility: Adapts to changing business needs, conditions, and work responsibilities.
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