Customer Service Representative

4 weeks ago


Everett, Massachusetts, United States Air Pros Full time
About the Organization

CM Heating/AirPros USA is a growing company that values customer satisfaction and continuous improvement.

Job Description

We are seeking an experienced Inbound/Outbound CSR to join our team. The successful candidate will be responsible for managing large volumes of phone calls, answering customer inquiries, scheduling appointments, and up-selling products.

The ideal candidate will have excellent phone etiquette skills, a strong track record of over-achieving quota, and experience in a customer support role.

Salary and Benefits

We offer a competitive salary of $20-25 per hour, plus commissions, as well as full benefits after 90 days of employment, effective training, yearly paid holidays, and bi-weekly pay.

Responsibilities
  • Manage large volumes of inbound and outbound calls
  • Answer customer inquiries and schedule appointments
  • Up-sell products and services
  • Build sustainable relationships with customers
Requirements
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills
  • Familiarity with CRM systems and practices
  • Ability to multitask and manage time effectively


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