Servicing Contact Specialist

3 weeks ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time
About the Role:

This position is within the Customer Care team in Servicing, heavily focused on phone contact with clients. We require an exceptional Client Care Liaison who can advise and direct as needed, maintaining relationships that have been long-established.

Responsibilities:
  • Accepting incoming calls from all clients
  • Making outbound calls to clients
  • Responding to client emails
  • Working various reports as assigned
  • Aiding and overseeing our sub-servicer
  • Cross-training to learn other areas of our Servicing team
Requirements:
  • 1+ years experience in customer service
  • Excellent customer service and communication skills
  • Strong analytical skills
  • Proficiency in Excel, including vlookups, formulas and PivotTables
  • Proficiency in MS Office
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • High school diploma or equivalent
  • Onsite, full-time attendance
What We Offer:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • In-house Starbucks and Dunkin

Salary: $65,000 - $75,000 per year



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