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Senior Customer Excellence Manager

2 months ago


Mahwah, New Jersey, United States Stryker Corporation Full time
Job Title: Senior Customer Excellence Manager

We are seeking a highly skilled Senior Customer Excellence Manager to join our team at Stryker Corporation. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through strategic planning and execution.

Key Responsibilities:
  • Develop and implement customer-centric strategies to drive business growth and customer satisfaction
  • Collaborate with cross-functional teams to ensure seamless execution of customer-facing initiatives
  • Conduct market research and analysis to identify trends and opportunities for improvement
  • Design and deliver training programs to enhance customer-facing skills and knowledge
  • Measure and report on customer satisfaction and loyalty metrics to inform business decisions
Requirements:
  • Bachelor's degree required; MBA preferred
  • 10+ years of work experience required; 7+ years of medical device or Medical Education experience preferred
  • 7+ years of relevant clinical experience in Orthopedics
  • Experience working within complex interdivisional procedures and policies
What We Offer:
  • $112,900 salary plus bonus eligible + benefits
  • 60% travel percentage
  • Equal opportunity employer