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Senior Customer Excellence Manager
2 months ago
We are seeking a highly skilled Senior Customer Excellence Manager to join our team at Stryker Corporation. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through strategic planning and execution.
Key Responsibilities:- Develop and implement customer-centric strategies to drive business growth and customer satisfaction
- Collaborate with cross-functional teams to ensure seamless execution of customer-facing initiatives
- Conduct market research and analysis to identify trends and opportunities for improvement
- Design and deliver training programs to enhance customer-facing skills and knowledge
- Measure and report on customer satisfaction and loyalty metrics to inform business decisions
- Bachelor's degree required; MBA preferred
- 10+ years of work experience required; 7+ years of medical device or Medical Education experience preferred
- 7+ years of relevant clinical experience in Orthopedics
- Experience working within complex interdivisional procedures and policies
- $112,900 salary plus bonus eligible + benefits
- 60% travel percentage
- Equal opportunity employer