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Automotive Assistant General Manager

2 months ago

Menlo Park, California, United States Stress Free Auto Care Full time
Job Summary

Stress Free Auto Care is revolutionizing the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a rapidly expanding company with a strong commitment to making auto care a stress-free, trustworthy experience for everyone.

Job Responsibilities
  • Lead a team of skilled automotive technicians, ensuring efficient workflow and adherence to quality standards.
  • Perform advanced diagnostic tests and repairs on vehicles, serving as a mentor and resource for junior technicians.
  • Provide technical guidance and training to enhance the skills and capabilities of team members.
  • Collaborate closely with service advisors to ensure clear communication and understanding of customer vehicle concerns.
  • Oversee the scheduling of repairs and maintenance jobs to optimize shop productivity and meet customer expectations.
  • Ensure compliance with all safety protocols and regulations, maintaining a clean and organized work environment.
  • Conduct performance evaluations and provide constructive feedback to team members.
  • Resolve escalated customer issues and ensure high levels of customer satisfaction.
  • Stay up-to-date with industry trends and advancements in automotive technology.
Requirements
  • Prior experience as an Automotive Mechanic/Technician demonstrating strong knowledge of automotive systems and components.
  • Strong leadership and managerial skills with the ability to motivate and develop a team.
  • Valid driver's license and clean driving record.
  • Excellent problem-solving and diagnostic skills.
  • Attention to detail and ability to work in a fast-paced environment to meet or exceed hourly goals.
Physical Demands
  • Occasionally lift and/or move over 50 pounds.
  • Be able to work with tools on vehicles lifted above their head.
  • Work in tight spaces as dictated by the vehicle's needed repair.
  • Have the needed dexterity to efficiently use hand-tools.
  • Walk/stand for the majority of the workday.
  • Drive manual transmission vehicles.
  • Keep a brisk work pace in a high-volume environment.
  • Efficiently navigate a computer.