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Tennis Pro Shop Associate

2 months ago

Naples, Florida, United States Pelican Bay Foundation Full time
About Pelican Bay Foundation

Pelican Bay Foundation is a premier luxury community in Naples, FL, offering a diverse range of amenities and activities. As a part of our team, you will have the opportunity to work in a fun and evolving culture-centric work environment.

Job Summary

We are seeking a part-time Pro Shop Attendant to join our team at the Foundation Racquet centers. As a Pro Shop Attendant, you will be responsible for providing exceptional customer service to members and guests, managing the cash register, and selling pro-shop merchandise. You will also be responsible for taking court, lesson, and clinic reservations, as well as communicating information regarding unique events and leagues to members.

Key Responsibilities
  • Interact with guests, creating a friendly and upbeat atmosphere.
  • Take court, lesson, and clinic reservations and check-ins.
  • Take sign-ups and communicate information regarding unique events and leagues to members.
  • Sell pro-shop merchandise, be familiar with the merchandise in stock, as well as make suggestions, and promote any sale promotions.
  • Assist members in finding available players for matches.
  • Assist members with Chelsea, tennis reservation computer system.
  • Operate cash register, makes change accurately, operates credit card terminal, and performs opening and closing procedures in accordance with tasks within a set period.
  • Receive new retail merchandise, price merchandise and set-up display.
  • Order as well as stock beverage coolers.
  • Coordinate with outside lease court facilities and keep accurate court counts.
  • Set-up and instruct members on the use of the Ball Machine.
  • Clean and organize member deck areas.
  • Order coffee supplies, as well as set-up and maintain coffee service.
  • Maintain a clean and organized work area to minimize mistakes and safety concerns.
  • Count items for monthly inventory.
  • Attend First Aid/Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) training - be able to perform as needed.
Requirements
  • Ability to develop full knowledge of merchandise, tennis procedures, and policies.
  • Exude a positive, well-mannered attitude, and demeanor with members and guests.
  • Ability to read, write, do basic math, and communicate effectively.
  • Ability to lift 50 pounds, bend/stop/reach, and stand for extended periods of time.
  • Ability to multi-task on a regular basis.
Benefits
  • 401k with excellent employer match from Safe Harbor.
  • Free Team Member Meals.
  • Team Member Referral Bonus.
  • Company Paid Group Life, Disability and AD&D.
  • Company Paid Employee Assistance Program.
  • Company-provided uniforms.
Core Values
  • Welcoming: Help build and embrace a sense of community and belonging for all.
  • Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement.
  • Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction at all touch points.
  • Respect: To always do the right thing even when it is hard and treat others with fairness, consistency, and respect.