Exceptional Client Support Ambassador
4 days ago
About the Role
We are seeking a dedicated Junior Client Support Representative to join our expanding team at AR&R Solutions. This is an exciting opportunity for a friendly, outgoing, and people-oriented individual to kickstart their career in customer service and client support.
The Junior Client Support Representative will be responsible for interacting with clients on a daily basis to provide product and service recommendations, answer questions, resolve concerns, and process requests.
Detailed Responsibilities:
- Provide exceptional client support by establishing genuine rapport and guiding clients through available products and services with professionalism, honesty, and transparency.
- Maintain a comprehensive working knowledge of products and services to effectively address client inquiries and questions.
- Identify potential client issues and provide quality solutions to resolve tasks efficiently and timely.
- Maintain detailed records of conversations, complaints, and interactions using our CRM software.
- Collaborate with fellow team members across the customer service, sales, and client support team to ensure seamless client experiences.
Key Skills and Qualifications:
- Excellent communication skills are essential for assisting clients and resolving their inquiries.
- A friendly and outgoing nature will help create positive interactions with clients.
- Collaboration with colleagues to provide comprehensive client support is crucial.
- Accuracy and attention to detail in all client interactions are paramount.
- Ability to take direction and work in a collaborative, team-oriented environment.
Requirements:
- High School Diploma: Minimum education required.
- Previous experience in customer-facing roles such as in the restaurant, retail, or service industries is highly preferred.
Estimated Salary Range: $45,000 - $60,000 per annum, depending on location and experience.
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