Customer Service and Sales Specialist

7 days ago


Vancouver, Washington, United States Kroger Full time

About the Role:

We are seeking a highly motivated Customer Service and Sales Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, promoting products, and achieving sales goals.

Job Summary:

The Customer Service and Sales Specialist will work closely with the department manager to achieve sales and profit goals. Key responsibilities include creating an outstanding customer experience, establishing and maintaining a safe and clean environment, and monitoring quality assurance standards.

Responsibilities:

  • Promote trust and respect among associates
  • Create an environment that enables customers to feel welcome, important, and appreciated
  • Gain and maintain knowledge of products sold within the department and respond to questions
  • Offer product samples to help customers discover new items or products they inquire about
  • Inform customers of Drug GM and Home specials
  • Recommend Drug GM and Home items to customers to ensure they get the products they want and need
  • Review 'sell by' dates and take appropriate action
  • Label, stock, and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Display a positive attitude
  • Stay current with present, future, seasonal, and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud

Qualifications:

To be successful in this role, you must have the ability to handle stressful situations, effective communication skills, and knowledge of basic math. Retail experience and second language skills are also desirable.

Compensation and Benefits:

The estimated salary for this role is between $40,000 and $60,000 per year, depending on prior experience. Our company offers a range of benefits, including health care benefits, paid time off, mental health resources, associate discounts, and opportunities to learn and grow. We strive to create a welcoming and engaging environment where you'll love to work.

About Us:

We are part of the Kroger family of companies, one of the largest retailers in the United States. With over 120 stores across Oregon, Washington, Idaho, and Alaska, we offer a wide range of job opportunities in various locations. At Fred Meyer, we're passionate about feeding the human spirit, and we're committed to making a positive impact in our communities.



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