Financial Services Representative
1 week ago
**Job Summary:** Mortgage Payment Support Specialist
Location: Oklahoma City, OK
Estimated Salary: $17-$18/hour
We are looking for dedicated professionals to join our team as Mortgage Payment Support Specialists. In this role, you will be responsible for supporting customers who are experiencing difficulties with their mortgage payments, working collaboratively with team members to deliver exceptional customer service.
Main Responsibilities:
- Manage incoming calls from customers who are struggling with mortgage payments.
- Offer personalized guidance and support to customers, helping them to understand their options and develop a plan to get back on track.
- Work collaboratively with team members to achieve shared goals and deliver exceptional customer service.
- Document customer interactions and follow up as necessary to ensure resolution.
Requirements:
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Problem-solving skills and a willingness to learn and adapt.
- Previous experience in a call center or customer support role is preferred.
Why Join Us:
- A dynamic work environment with opportunities for growth and development.
- A supportive and collaborative team culture.
Addison Group is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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