Patient Services Representative

5 days ago


Edmond, Oklahoma, United States OU Health Full time

About OU Health

OU Health is a leading healthcare provider in the region, committed to delivering high-quality patient care and excellent service. As a Patient Services Representative, you will play a vital role in ensuring the smooth operation of our clinics.

Job Summary

We are seeking an experienced Patient Services Representative to join our team. In this role, you will be responsible for coordinating patient schedules, providing clerical assistance, and ensuring the efficient operation of our clinic.

Key Responsibilities

  • Scheduling: Schedule patient appointments, either by telephone or in person, and provide information about clinic operations.
  • Patient Check-in/Check-out: Greet patients, accept payments, write receipts, total encounter forms, and inspect for completeness and accuracy.
  • Clerical Duties: Prepare and enter healthcare providers' schedules into the computer, coordinate schedules as directed, pull patient charts, and file documents.
  • Referrals and Authorizations: Verify insurance eligibility, secure referrals, and collect proof of income.
  • Miscellaneous: Dispense supplies, notify staff when supplies are low, type notes and letters, and perform related work as required.

Requirements

To be successful in this role, you must have 1.5 years of experience in customer service, including at least 6 months in a clinical environment. You should also possess good verbal and written communication skills, customer service skills, and the ability to work effectively with other employees, patients, and external parties.

Estimated Salary Range

$45,000 - $60,000 per year, depending on experience.



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