Healthcare Utilization Review Specialist

1 week ago


New York, New York, United States VNS Health Full time
About the Job

VNS Health is seeking a skilled healthcare professional to lead interdepartmental quality improvement activities, focusing on clinical review, risk management, and patient satisfaction.

Key Responsibilities
  • Conduct thorough clinical assessments, including medication reconciliations, post-discharge transitions of care, and follow-up assessments.
  • Collaborate with programs to ensure compliance with regulatory requirements, coaching, facilitating, and monitoring continuous improvement to achieve strategic quality objectives and industry benchmarks.
  • Conduct clinical reviews with primary care providers or specialists to address non-adherence and/or clinical diagnosis for HEDIS/QARR exclusion.
  • Participate and lead improvement teams and projects, and other committees related to performance improvement, measurement, and documentation.
  • Perform audits on medical records and provide guidance to primary care physicians on VNS Health Medical Record Documentation Standards.
  • Conduct audits of patient care records, developing forms, record abstracts, reports, and other tools used to implement concurrent and retrospective patient care review.
  • Perform utilization and quality assessment reviews to maintain compliance with Federal and State regulatory requirements, identifying and analyzing results to inform the development of correction plans.
  • Develop action plans in collaboration with management staff based on quality reviews and root cause analysis findings, making recommendations to appropriate staff and/or committees about findings of reviews, surveys, and studies.
  • Participate in the preparation for and assist with site visits of outside providers for the purpose of regulatory quality compliance.
  • Investigate patient-related complaints, at the direction of the Director, preparing related reports of investigations and recommendations for correction/improvement.
  • Develop training materials for and disseminate protocols/standards for patient populations within a collaborative framework.
  • Conduct follow-ups and reassessment, reporting findings to evaluate whether corrective actions for regulatory issues, compliance, or deficiencies identified in patient complaints/incidents were implemented effectively.
  • Develop processes, policies, and procedures related to current practice and changes in regulatory and industry requirements, collecting and feeding back data on performance improvement for teams within a region/program.
About VNS Health

VNS Health is a leading nonprofit home and community-based health care organization, committed to providing compassionate care, unparalleled expertise, and 24/7 solutions and resources to those we serve. With a team of over 10,000 professionals, we deliver a full range of health care services, solutions, and health plans designed to simplify the health care experience and meet the diverse and complex needs of our patients.

Benefits
  • Guaranteed Hours
  • 401k retirement plan
  • Employee assistance programs
  • Dental benefits
  • Vision benefits
  • License and certification reimbursement
  • Life insurance
  • Discount program
  • Holiday Pay
  • Continuing Education
  • Wellness and fitness programs
  • Mileage reimbursement
  • Medical benefits


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