Customer Service and Sales Representative
1 month ago
Universal Energy Solutions is a leading provider of sustainable energy solutions, seeking a highly skilled Customer Service and Sales Representative to join our team in Schaumburg, IL. As a key member of our sales team, you will play a vital role in driving sales growth and ensuring customer satisfaction.
Key Responsibilities- Proactively engage with customers to understand their needs and provide tailored solutions.
- Develop and implement effective sales strategies to maximize customer retention and drive revenue growth.
- Collaborate with our sales team to identify opportunities for upselling and cross-selling.
- Process customer orders, returns, and exchanges efficiently, ensuring seamless customer experiences.
- Stay up-to-date on industry trends and product knowledge to effectively communicate with customers.
- Adhere to company policies and procedures at all times.
- Prior experience in customer service and sales, preferably in a call center or similar setting.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle difficult or irate customers with empathy and professionalism.
- Proven sales skills and ability to meet or exceed sales targets.
- Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
- Knowledge of the energy industry is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- High school diploma or equivalent required.
- Rapid advancement opportunities
- Professional sales training curriculum
- Multiple compensation options with 1st year OTE of $85,000
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Customer Service and Sales Representative
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