Customer Service and Sales Representative

1 month ago


Schaumburg, Illinois, United States Universal Energy Solutions Full time
Job Overview

Universal Energy Solutions is a leading provider of sustainable energy solutions, seeking a highly skilled Customer Service and Sales Representative to join our team in Schaumburg, IL. As a key member of our sales team, you will play a vital role in driving sales growth and ensuring customer satisfaction.

Key Responsibilities
  • Proactively engage with customers to understand their needs and provide tailored solutions.
  • Develop and implement effective sales strategies to maximize customer retention and drive revenue growth.
  • Collaborate with our sales team to identify opportunities for upselling and cross-selling.
  • Process customer orders, returns, and exchanges efficiently, ensuring seamless customer experiences.
  • Stay up-to-date on industry trends and product knowledge to effectively communicate with customers.
  • Adhere to company policies and procedures at all times.
Requirements
  • Prior experience in customer service and sales, preferably in a call center or similar setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle difficult or irate customers with empathy and professionalism.
  • Proven sales skills and ability to meet or exceed sales targets.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
  • Knowledge of the energy industry is a plus.
  • Ability to multitask and work effectively in a fast-paced environment.
  • High school diploma or equivalent required.
What We Offer
  • Rapid advancement opportunities
  • Professional sales training curriculum
  • Multiple compensation options with 1st year OTE of $85,000


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