Director of Vendor Management

5 days ago


Downers Grove, Illinois, United States Duly Health and Care Full time
Job Title: Director of Vendor Management

Overview:

Job Summary:

The Director of Vendor Management will be responsible for managing our vendor partner relationships, ensuring consistent and timely support to our customers, and meeting/exceeding business performance levels.

This position will also support and lead in partnership with payers in which Duly is contracted with. Additionally, this position will support the development and execution of Duly Healthcare strategies that affect Customer Care and deliver measurable contributions.

The RCM BPO Director will oversee all tasks assigned to the revenue cycle department staff.

Key Responsibilities:

  • Act as a primary liaison to our vendor partners, ensuring constant communication and monitoring of service and quality.
  • Collaborate with vendor partners to achieve key performance measures (KPMs) that include service level, turnaround time, quality, and customer satisfaction.
  • Review, audit, and manage contracted service level measurements to ensure contract obligations and customer satisfaction are being met.
  • Oversee and implement a system with vendors to ensure accurate billing information is entered into the billing system.
  • Supervise the revenue cycle and vendor management department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
  • Manage staff performance by providing regular feedback, performance reviews, and one-on-one meetings.
  • Oversee the hiring and training of staff.
  • Plan and structure the department workflow and staffing.
  • Correctly code diagnoses and procedures.
  • Provide guidance to team members and address performance issues if any arise.
  • Manage a team of Vendor Management Specialists and Vendors to ensure client satisfaction is met or exceeded at all times.
  • Develop and implement training programs for new hires to ensure they are fully prepared for their jobs.
  • Conduct regular meetings with clients to ensure satisfaction with service standards.
  • Analyze data to identify trends in customer needs or behavior patterns that may require changes to business processes.
  • Develop and implement new processes or procedures to improve efficiency or quality of service.
  • Coordinate with other departments such as marketing, sales, or human resources to ensure customers receive appropriate attention.

Qualifications:

  • Bachelor's degree in finance, business administration, healthcare administration, or related field.
  • 3 years of experience in a managerial role.
  • 3 years of claims and payor knowledge and experience.


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