Player Development Specialist

2 weeks ago

Davie, Florida, United States Hard Rock International Full time
Job Summary

We are seeking a skilled Player Development Specialist to join our team at Hard Rock International. In this role, you will be responsible for building and maintaining relationships with targeted guests to generate incremental gaming revenues.

Key Responsibilities
  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Build and maintain relationships with guests and market our gaming product and amenities to valued guests.
  • Increase the growth of gaming revenues through development of a targeted customer base.
  • Track guest's visits, arrange accommodations and provide complimentaries according to established guidelines.
  • Greet guest in the casino and participate in social events and special promotions.
  • Issue Player's Club cards and promote the program and related promotions.
  • Research, update, and organize personal player information to ensure accurate and proper communication.
  • Ensure the protection of guests' rewards and credit lines.
  • Effectively handle customer complaints and discrepancies in an efficient and courteous manner.
  • Provide special services to include food, beverage, transportation, cross-property events and Player's Club programs.
  • Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and report the results of these efforts.
  • Assist in the development of incentive programs, host goals, special events and marketing programs.
  • Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
  • Maintain up to date knowledge of competitors' promotions.
  • Respond to Player's Club letters and customer service survey results and communicate that information to the appropriate department manager.
  • Safeguard the confidential nature of all departmental and company records.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Requirements
  • High school diploma or equivalent required and three (3) years host experience or three (3) years in a supervisory capacity in gaming machines or table games or the equivalent combination of education and experience.
  • Bachelor's degree in Accounting, Business Administration, Finance or Marketing preferred.
Work Environment
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
  • The employee must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy.
  • May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

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