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Senior Operations Manager
2 months ago
At Massage Envy, we're committed to helping people feel their best. As a Senior General Manager, you'll play a key role in leading our teams and driving business success.
Responsibilities:- Develop and implement business strategies to drive growth and profitability
- Lead and manage a team of Sales Associates to deliver exceptional customer experiences
- Partner with the Senior Business Manager to train and develop Sales Associates in soft skills, business acumen, and metrics
- Monitor and analyze key performance indicators (KPIs) to inform business decisions
- Ensure all locations are staffed appropriately and assist with staffing needs, interviews, and hiring processes
- Facilitate the resolution of customer service issues and identify opportunities for improvement
- Promote and implement new products, services, and initiatives
- Estimated 80% of time in the home location and 20% on assigned territory responsibilities
- Located in the Elmhurst, IL area and able to travel to the Darien, IL location
- Strong analytical and communication skills
- Comprehensive understanding of Profit & Loss statements
- Experience in a multi-unit assistant leadership role (Spa/Sale management preferred)
- Proficiency in Microsoft Word, Excel, PowerPoint
- Strong communication and people skills
- Compensation that includes base salary, generous commissions, and bonus opportunities
- Excellent Medical Plans
- Dental & Vision Insurance
- Paid Time Off
- Comprehensive 401k package
- 40% discount on products
- Employee Referral Bonuses
- Free massage/skincare services monthly
- Salary based on experience
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and driving business success, we'd love to hear from you.