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Case Manager
2 months ago
This position will be responsible for providing case management services and delivering programs and services to clients in the House of Hope Green Bay, Inc. emergency shelter and housing stability programs. The Case Manager role will provide direction for interns and volunteers in the delivery of services to clients, ensuring that clients receive the necessary programs and services to achieve success. This position will also ensure that House of Hope maintains compliance with legal rules, licensing requirements, and grant-mandated standards.
Key Responsibilities- Provides case management activities, housing navigation, case meetings, and case plan oversight to assigned clients as directed by the Director of Social Services.
- Works with Advocates and the Lead Case Manager to ensure effective planning, implementation, administration, and evaluation of direct client services.
- Ensures high-quality opportunities for the advancement and success of youth and young families with children in the areas of parenting, education, employment, and stable housing are provided regularly.
- Screens clients for intake in accordance with program eligibility and relevant governing legislation/criteria.
- Coordinates with caseworkers from local agencies.
- Develops, supervises, and monitors case plans.
- Maintains timely and accurate records in client-related databases.
- Maintains timely and accurate case notes related to case plans, incident reports, agency contacts, etc. in accordance with House of Hope policies, procedures, and relevant governing legislation/criteria.
- Provides case staffing information to ensure residents are working on their case plan goals.
- Provides a safe, healthy, and efficient environment in the emergency shelter.
- Provides crisis intervention as necessary.
- Assists with the implementation and on-going maintenance of outcomes measurement.
- Proposes program modifications in response to client and community needs.
- Assists with tours, public speaking, and presentations to the community.
- Attends trainings and community meetings as assigned.
- Performs all other duties which may be assigned.
- Valid Wisconsin driver's license.
- Successful completion of criminal background check.
- Degree and/or direct service/work experience in social work, psychology, human services, human development, or related field required.
- An ability to safely provide direct services to individuals experiencing homelessness as well as young parents and their children.
- Appropriate interpersonal communication skills and a sensitivity and understanding of the needs of a diverse, multicultural clientele.
- Ability to work effectively with others.
- Ability to maintain flexible work hours.
- Ability to plan and organize work and to make effective use of time.
- Experience in providing direct services to persons of varied backgrounds, ages, and ethnicity is required.
- Strong knowledge of local housing programs and low-income community resources preferred.
- Must be organized and able to work well in a busy environment with frequent interruptions and be able to work effectively as a part of a team.
Must be physically and mentally able to work alone safely while caring for residents and children with or without reasonable accommodations and without supervision.
Must be able to stand, bend, and twist, reach, kneel, stoop, and crawl. Must be able to analyze many variables and choose the most effective course of action for clients and/or the organization at any given point in time. Must be able to communicate and provide verbal feedback in a professional manner. Must be able to resolve problems, handle conflict, and make effective decisions independently. Must handle novel and diverse work problems on a daily basis. Must be able to perform arithmetic calculations involving fractions, decimals, and percentages. Must be able to lift at least 50 lbs.
