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Bookseller - Retail Sales Associate

2 months ago

Wausau, Wisconsin, United States Barnes & Noble Full time
About the Role

We are seeking a highly motivated and customer-focused Bookseller to join our team at Barnes & Noble. As a Bookseller, you will be responsible for providing exceptional customer service, creating a welcoming environment, and promoting a love of reading.

Key Responsibilities
  • Customer Service: Engage with customers, share your knowledge of books, and make relevant recommendations to create a personalized shopping experience.
  • Store Presentation: Ensure the bookstore is visually appealing, well-organized, and easy to navigate, showcasing a commitment to presentation, commerciality, and sense of theater.
  • Key Campaigns: Leverage key campaigns, such as Our Monthly Picks and pre-orders, to hand-sell and engage with customers, driving sales and customer satisfaction.
  • Knowledge and Education: Continuously educate yourself on books and the industry, supporting the store with your knowledge to provide customers with a great experience.
  • Community Outreach: Participate in events and community outreach initiatives, building relationships with customers and promoting the store's presence in the community.
  • Asset Protection: Adhere to all processes in controlling shrink, expense, and payroll, protecting company assets and ensuring the store's financial health.
  • Teamwork: Work collaboratively with the store team to achieve sales goals, support colleagues, and maintain a positive and inclusive work environment.
Requirements
  • Passion for Reading: A genuine passion for reading and knowledge of books.
  • Positive Attitude: A positive and can-do attitude, with a willingness to learn and adapt.
  • Excellent Communication: Clear and respectful communication skills, with the ability to engage with customers and colleagues.
  • Team Player: A commitment to teamwork, with a focus on supporting colleagues and achieving store goals.