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Plasma Center Front Desk Coordinator
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at Biolife Plasma Services. As a Front Desk Coordinator, you will play a critical role in ensuring the smooth operation of our plasma center, providing exceptional service to donors and supporting the overall success of our organization.
Key Responsibilities:
- Respond to phone calls and greet visitors to the facility, providing a warm and welcoming atmosphere.
- Manage donor appointments, create or pull records, and maintain accurate files.
- Deliver outstanding customer service, addressing donor needs and concerns in a timely and professional manner.
- Maintain a secure and organized filing system, adhering to company policies and procedures.
- Collaborate with the management team to identify opportunities for process improvements.
Requirements:
- High school diploma or equivalent required.
- Ability to sit and stand for extended periods, with occasional lifting of light materials.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Excellent communication and interpersonal skills, with ability to interact with donors and colleagues in a professional and respectful manner.
- Minimum 1 year of experience in a customer-facing role, preferably in a medical or healthcare setting.
About Our Company:
Biolife Plasma Services is committed to delivering innovative solutions that improve patient outcomes and advance scientific research. We strive to create a culture of excellence, innovation, and collaboration, where our employees can grow and thrive in a dynamic and supportive environment.