Regional Service Manager

2 weeks ago

Hillsboro, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled Regional Service Manager to join our team at Canon U.S.A., Inc. This is a full-time position that requires ongoing support to customers, including installation, warranty, and contract support for Canon's Photolithography products.

Your Impact
  • Be the point of contact for Canon support teams and service department.
  • Manage daily functions to ensure clients receive assistance with technical aspects of products and services.
  • Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
  • Implement customer support processes to enhance customer satisfaction, including recording maintenance and improving support plans.
  • Coordinate and facilitate meetings with customers and Canon, preparing meeting notes, action items, and presentations.
  • Formulate and revise customer support policies and promote their implementation.
  • Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products, such as spare parts and contracts, and manage the sales process.
  • Update the team on new information related to products, procedures, and trends.
  • Assess support statistics, analyze data, and prepare detailed reports with recommendations for improvement.
  • Identify and address staff training and coaching needs, oversee and evaluate the team's ongoing training efforts.
  • Deliver performance evaluations and follow the disciplinary process.
  • Manage budgets as appropriate.
About You

We are looking for a candidate with a Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related experience and management of 2 or more regular full-time employees. The ideal candidate will have CMOS Process, integration, and metrology experience in the semiconductor industry, product support field service, and experience in analyzing and managing budgets through multiple accounts.

What We Offer
  • Competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
  • Employee referral bonus, employee discounts, free morning coffee, dress for Your Day attire program, casual dress, volunteer opportunities to give back to our local community, and swag.
About Our Company

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc., has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. We are committed to our Kyosei philosophy of social and environmental responsibility.

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