Client Support Specialist
2 months ago
We are seeking a dedicated and customer-focused service specialist. A customer care associate will serve as a vital link, offering product and service information while addressing any challenges that our customer accounts may encounter with precision and effectiveness. The ideal candidates are genuinely enthusiastic about assisting customers. They exhibit patience, empathy, and strong communication skills. They thrive on interaction. Customer care associates can empathize with their clients and advocate for them when necessary. Customer insights are invaluable, and these specialists can gather that feedback for you. Problem-solving is second nature to customer service professionals. They are adept at troubleshooting and will investigate further if they lack sufficient information to resolve customer issues. The goal is to ensure outstanding service standards, respond promptly to customer inquiries, and maintain elevated levels of customer satisfaction.
Key Responsibilities
- Handle a high volume of incoming calls
- Generate potential sales leads
- Identify and evaluate customer needs to ensure satisfaction
- Establish and nurture sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and comprehensive information utilizing appropriate methods and tools
- Achieve personal and team sales targets and call handling quotas
- Address customer complaints, offering suitable solutions and alternatives within specified timeframes; follow up to confirm resolution
- Maintain records of customer interactions, process customer accounts, and organize documentation
- Adhere to communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Demonstrated experience in customer support or as a client service representative
- Proven track record of exceeding performance targets
- Strong skills in handling phone interactions and active listening
- Familiarity with customer relationship management (CRM) systems and practices
- Customer-oriented mindset with the ability to adapt to various personality types
- Exceptional communication and presentation abilities
- Capability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent
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