Client Support Specialist
2 months ago
We are seeking a dedicated and customer-focused service associate. A customer care associate, or CCA, will serve as a bridge between our clients and our offerings, delivering product and service insights while addressing any challenges that may arise with precision and effectiveness. The ideal CCAs are genuinely enthusiastic about assisting clients. They exhibit patience, empathy, and a strong ability to communicate. They thrive on interaction. Customer care associates can empathize with their clients and advocate for their needs when necessary. Feedback from clients is invaluable, and these CCAs can collect that for you. Problem-solving is a natural strength for customer service professionals. They are adept at troubleshooting and will seek additional information if needed to resolve client issues. The goal is to ensure outstanding service quality, respond promptly to client inquiries, and uphold high levels of client satisfaction.
Key Responsibilities
- Handle a significant volume of incoming inquiries
- Generate potential sales opportunities
- Identify and evaluate clients' needs to ensure satisfaction
- Establish and nurture sustainable relationships and trust with client accounts through open and engaging communication
- Provide accurate, valid, and comprehensive information utilizing appropriate methods/tools
- Achieve personal and team service goals and manage call handling targets
- Address client complaints, offer suitable solutions and alternatives within specified timeframes; follow up to ensure resolution
- Maintain records of client interactions, process client accounts, and organize documentation
- Adhere to communication protocols, guidelines, and policies
- Go the extra mile to engage clients
- Demonstrated experience in customer support or as a client service representative
- Proven track record of exceeding performance targets
- Strong telephone communication skills and active listening abilities
- Familiarity with customer relationship management (CRM) systems and practices
- Client-oriented mindset with the ability to adapt to various personality types
- Exceptional communication and presentation skills
- Capability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent
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