Care Management Associate

2 days ago


Annapolis, Maryland, United States Luminis Health Full time
Care Management Assistant Job Description

We are seeking a highly skilled Care Management Assistant to join our team at Luminis Health. This role is responsible for providing direct support to ensure that patients move through the system and receive the treatment and services they require.

Key Responsibilities:
  • Assist in referral process by transmitting required patient documentation using web-based software system as requested by Care Manager or Social Worker, and verifies the facility received information.
  • Prepares, completes, and distributes facility transfer packets. Identifies missing documentation and initiates appropriate follow-up to obtain information.
  • Arranges ambulance and wheelchair van transportation for patients to facilities or home as requested by Care Manager or Social Worker; notifies facility and unit staff of arrangements.
  • Facilitates effective exchange of information with post-acute facility liaisons, home care liaisons and DME suppliers. This includes notification of the Care Manager or Social Worker of any identified concern or delay in placement or post discharge supplies.
  • Uses problem solving skills to avoid delays, ex. late transportation. Coordinates with the Care Manager, Social Worker or other personnel as needed.
  • Deliver patient notification letters as needed----Notice of Observation Status, MOON, Important Message from Medicare and others. Obtains the appropriate signature and uploads into the electronic record.
  • Assists in obtaining authorizations for transition to the next level of care (i.e., home, acute/subacute rehab facility, transportation, DME, etc.).
  • Provides clerical and support functions to the Care management staff members with the goal of promoting expeditious patient transfers and/or discharges.
  • Establishes and promotes positive and collaborative working relationships with Care Managers (CM), Social Workers (SW), Utilization Review Nurses, and administrative staff to facilitate discharge planning.


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