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Patient Experience Director

2 months ago

Evanston, Illinois, United States North Shore Inc Full time
Job Summary

We are seeking a highly skilled Patient Experience Manager to join our team at North Shore Inc. As a key member of our organization, you will be responsible for leading the development and implementation of patient experience strategies that drive exceptional care and satisfaction.

Key Responsibilities
  • Develop and execute patient experience initiatives that align with our organization's mission and values
  • Collaborate with leadership to identify and mitigate barriers to patient satisfaction
  • Analyze patient satisfaction metrics and develop action plans to improve performance
  • Ensure diversity, equity, and inclusion strategies are integrated into patient experience initiatives
  • Manage complaints and grievances to maintain high standards of patient care
Requirements
  • Bachelor's degree in nursing or relevant clinical area, with a master's degree preferred
  • Five years of professional experience in healthcare management or leadership, with a focus on customer service, process improvement, and patient satisfaction
  • Strong knowledge of healthcare operations, including project management and consulting skills
  • Excellent communication and facilitation skills, with the ability to work collaboratively with diverse teams
Benefits
  • Career pathways for professional growth and development
  • Comprehensive medical, dental, and vision benefits
  • Tuition reimbursement and wellness program
  • Free parking and community involvement opportunities

At North Shore Inc, we are committed to delivering exceptional patient experiences and expert care. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.