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Computer Systems Administrator
2 months ago
Vision Information Technology Consultants LLC is a leading provider of IT services to the government and private sectors. We are seeking a highly skilled and experienced IT Support Specialist to join our team.
Key Responsibilities- Help Desk Support: Provide technical assistance and support to end-users via phone, email, and in-person.
- Ticket Management: Manage and resolve technical issues and requests in a timely and efficient manner.
- System Monitoring: Monitor and maintain the health and performance of computer systems and networks.
- User Support: Provide technical support and training to end-users on computer systems and software.
- Account Management: Create, modify, and delete user accounts and permissions.
- Asset Management: Manage and maintain inventory of computer equipment and peripherals.
- Daily Operations: Perform daily tasks and activities to ensure the smooth operation of computer systems and networks.
- Software Installation: Install and configure software applications on computer systems.
- Inventory Management: Conduct quarterly and annual inventory of computer equipment and peripherals.
- Hardware Configuration: Configure and deploy computer hardware and peripherals.
- Service Calls: Respond to and resolve technical issues and requests in a timely and efficient manner.
- Service Call Tracking: Log and track technical issues and requests in a centralized system.
- Ticket Management: Manage and resolve technical issues and requests in a timely and efficient manner.
- Problem Resolution: Identify and resolve technical issues and problems in a timely and efficient manner.
- Hardware/Software Configuration: Configure and deploy computer hardware and software.
- Cabling: Install and maintain computer cabling and infrastructure.
- Active Security Clearance: Possess an active Secret security clearance.
- Experience: Minimum of 1 year of experience in a help desk and troubleshooting capacity.
- Certifications: CompTIA A+ and CompTIA SEC+ certifications within 60 days and 6 months, respectively.
- Skills: Strong technical skills, excellent communication skills, and a good work ethic.
- Education: High school diploma or equivalent required.