Branch Operations Manager
4 days ago
The Branch Operations Manager is a key role within INSURICA, responsible for overseeing the Commercial Lines Department and its staff. This position requires a strong leader who can manage and motivate a team to achieve exceptional results.
Key Responsibilities- Department Management: Assist in developing strategies to support and accomplish the Commercial Lines Department action plans, implement and monitor approved strategies, and assist in preparing reports for annual budget and strategic planning.
- Staff Supervision: Assist in the supervision of the daily activities of department employees, monitor and evaluate the productivity of staff, and prepare and deliver performance evaluations.
- Training and Development: Lead the development of formal training programs to increase knowledge, skills, and backup responsibilities, and contribute to all staffing decisions, including hiring, professional development, disciplinary actions, and terminations.
- Client Relationships: Provide direction in evaluating and selecting the proper commercial and personal companies for the Agency, maintain relationships with appropriate company representatives, and negotiate premiums and terms for all levels of all lines of coverage.
- Communication: Respond to phone calls from clients and companies, comply with requests, and keep producers informed, handle difficult customer or claims situations with staff, and market business, contact clients, create proposals, and handle all activities to provide optimal service to clients.
- Experience: 10-12 years combined commercial lines management/marketing experience preferred.
- Education: A 4-year degree preferred.
- Certifications: CPCU and/or CIC designation preferred.
The Branch Operations Manager will work in a fast-paced, multi-tasking office environment with periodic high disruption and changing priorities. The ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently, is required. The ability to lift up to 20 pounds occasionally is also required.
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