Field Support Technician IFA

1 week ago


Milwaukee, Wisconsin, United States H&R Block Full time

Job Summary

We are seeking a highly skilled Field Support Technician IFA to join our team at H&R Block. As a Field Support Technician IFA, you will be responsible for providing technical support to our retail tax offices worldwide.

Key Responsibilities

  • Provide technical PC, peripheral, network, and software break-fix support to retail tax offices worldwide.
  • Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
  • Effectively communicate and assist clients regarding their technical support issues.
  • Serve as a liaison between business partners, Lead FST/CSM, and TSC to identify and resolve problems.

Requirements

  • High school diploma or equivalent.
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent).
  • Ability to work independently or on a team.
  • Oral, written, and interpersonal communication skills.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems.

About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second.



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