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Position Overview
The Sales Associate plays a crucial role in delivering exceptional service to our valued customers, embodying our commitment to excellence. This position involves engaging with customers on the sales floor and supporting operational tasks to ensure a seamless shopping experience.
Key Responsibilities
- Exhibit strong sales skills in a dynamic, customer-focused retail atmosphere.
- Welcome customers warmly, assist them in their purchases, and express gratitude for their business.
- Prioritize customer satisfaction at all times.
- Deliver personalized service by understanding customer needs and suggesting appropriate products.
- Promote special offers and services to enhance customer experience.
- Address and resolve customer inquiries and issues, escalating when necessary.
- Foster positive relationships with team members to create a collaborative work environment.
- Uphold store standards regarding visual merchandising and cleanliness.
- Accurately process customer transactions using the point-of-sale system.
- Conduct inventory management tasks, including receiving shipments and processing returns.
- Complete necessary documentation and adhere to operational controls.
- Follow established policies and procedures to maintain a safe workplace.
- Understand and comply with cash handling and loss prevention protocols.
- High school diploma or equivalent is required.
- At least one year of experience in retail or customer service is preferred.
- Able to work flexible shifts in a team-oriented environment.
- Strong customer service abilities and effective communication skills in English.
- Self-motivated with the capability to manage multiple tasks simultaneously.
- Adaptable to changing priorities and unexpected challenges.
- Proficient in reading, writing, and basic math.
- Must pass background checks and meet FAA requirements.
- Physical requirements include computer work, lifting up to 40 lbs, standing for extended periods, and availability for various shifts including nights and weekends.
