Senior Industrial Automation Field Service Specialist
1 month ago
Senior Industrial Automation Field Service Specialist
About the Role:
Mitsubishi Electric Automation, Inc. (MEAU) is seeking a highly skilled Senior Industrial Automation Field Service Specialist to join our team. As a key member of our service team, you will be responsible for providing exceptional on-site product and application support to our customers in the Western territory.
Key Responsibilities:
- Provide technical service and support to our customers via on-site visits, in-house telephone support, and email communications.
- Diagnose equipment breakdowns and implement solutions to maintain customer uptime.
- Install components and solutions offered by Mitsubishi Electric Factory Automation.
- Present and sell value-added services to customers to help accomplish their uptime goals.
- Support the in-house systems for diagnostics and order parts as necessary.
Requirements:
- BSEET or equivalent related experience.
- 0-3 years experience in field service for industrial automation.
- Ability to sell value-added services to customers.
- Knowledgeable on electrical and mechanical tools for machine repair.
- Mechanical aptitude.
- Hands-on knowledge of volt meters, oscilloscopes, and other test/measuring equipment.
- Strong verbal and written communication skills.
- Organization skills for arranging travel plans and service call schedules.
- Ability to travel by car and plane to on-site service calls.
- Ability to be 'on call' to meet customer service needs as they arise.
Benefits:
Competitive compensation and benefits package, including 401K matching, and a team-oriented environment with people who enjoy coming to work every day.
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