Senior Industrial Automation Field Service Specialist

1 month ago


Stockton, California, United States Mitsubishi Electric Automation, Inc. (MEAU) Full time
Job Title:

Senior Industrial Automation Field Service Specialist

About the Role:

Mitsubishi Electric Automation, Inc. (MEAU) is seeking a highly skilled Senior Industrial Automation Field Service Specialist to join our team. As a key member of our service team, you will be responsible for providing exceptional on-site product and application support to our customers in the Western territory.

Key Responsibilities:

  1. Provide technical service and support to our customers via on-site visits, in-house telephone support, and email communications.
  2. Diagnose equipment breakdowns and implement solutions to maintain customer uptime.
  3. Install components and solutions offered by Mitsubishi Electric Factory Automation.
  4. Present and sell value-added services to customers to help accomplish their uptime goals.
  5. Support the in-house systems for diagnostics and order parts as necessary.

Requirements:

  • BSEET or equivalent related experience.
  • 0-3 years experience in field service for industrial automation.
  • Ability to sell value-added services to customers.
  • Knowledgeable on electrical and mechanical tools for machine repair.
  • Mechanical aptitude.
  • Hands-on knowledge of volt meters, oscilloscopes, and other test/measuring equipment.
  • Strong verbal and written communication skills.
  • Organization skills for arranging travel plans and service call schedules.
  • Ability to travel by car and plane to on-site service calls.
  • Ability to be 'on call' to meet customer service needs as they arise.

Benefits:

Competitive compensation and benefits package, including 401K matching, and a team-oriented environment with people who enjoy coming to work every day.



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