Senior Site Reliability Engineer

1 week ago

Eagan, Minnesota, United States Thomson Reuters Full time
About the Role

We are seeking a highly skilled Senior Site Reliability Engineer to join our Service Management, Technology team at Thomson Reuters.

This role requires an individual who can analyze complex customer problems, assess the scope of impact, and mitigate customer issues while executing workarounds.

The ideal candidate will have a strong willingness to learn and be able to:

  • Identify options for problem resolution and initiate action
  • Engage others as appropriate and escalate as required
  • Liaise with various application development and content teams, customer service teams, and other software and hardware support teams
  • Proactively monitor production and non-production environments and/or applications
  • Provide input for technical plans and solutions
  • Provide task directions to other analysts
  • Conduct root cause analysis and correlation of other system and/or application problems of high complexity
  • Lead project planning sessions with team members where there are projects within the scope of the support team

The following skills are required for some positions:

  • Develop, configure, or support tools for system monitoring and/or troubleshooting
  • Develop software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively
  • Carry out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business
  • Provide ongoing maintenance of either mainframe or client/server applications or tools, depending upon projects with which previously have experience

We are looking for a candidate with 3-5 years of experience in a relevant role/position (DevOps Engineer, Cloud Engineer, Systems Administrator etc.) and strong experience with Python, Datadog, PowerShell, Linux Command, Line (Bash), Azure or AWS and Windows, and skilled in capacity analysis, troubleshooting, networking.

Bachelor's degree in a relevant field is required, and experience with Cloud Automation is a plus.

About You

You will be part of a team that works every day to create a more transparent, just and inclusive future.

At Thomson Reuters, we've been doing just that for almost 160 years.

We help professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

We are committed to your personal and professional growth through a hybrid work model, wellbeing, culture, learning and development, social impact, and purpose-driven work.

As a global business, we rely on diversity of culture and thought to deliver on our goals.

We seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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