Fitness Club Operations Manager

4 days ago


Richmond, Virginia, United States Grand Fitness Full time
About Us

Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating over 75 locations. Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

About the Role

The General Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive, motivating manner, with continuous assistance in employee training and development.

Key Responsibilities
  • Create and maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
  • Manage day-to-day club operations, including delegating responsibilities to club staff and enforcing all PF policies and procedures.
  • Provide leadership within a team to set and achieve club goals, including recruiting, onboarding, and training high-performing employees.
  • Track club and employee statistics and reports, ensuring payroll is within budget.
  • Coach and counsel team members through the disciplinary process, up to termination.
  • Execute retail transactions with accuracy and drive sales goals.
Requirements
  • 1+ years of customer service experience.
  • 2-3 years of experience supervising and leading a team.
  • Must be 18 years of age.
  • Associate or bachelor's degree preferred.
  • Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Strong customer service skills, problem resolution skills, verbal and written communication skills, and basic computer proficiency (Microsoft Suite).
  • Ability to lift up to 50 pounds, walk and stand for prolonged periods, and continuously talk in person or on the phone during shift.
What We Offer
  • On-Demand Pay.
  • Competitive pay plus bonus potential.
  • Medical, dental, and vision insurance.
  • Vacation/Holiday/Sick Time Pay.
  • Employee perks and discount program.
  • Free Black Card Membership.
  • 401(K) Plan.


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