Customer Service Representative

1 month ago

Oklahoma City, Oklahoma, United States Loves Travel Stops & Country Store Full time
Job Title: Legal Customer Service Representative

Job Summary: We are seeking a highly skilled Legal Customer Service Representative to join our team at Loves Travel Stops & Country Store. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, attorneys, and associates through quality inbound and outbound phone calls.

Responsibilities:

  • Provide top-notch customer service to members, attorneys, and associates through phone calls, ensuring a positive experience and resolving issues efficiently.
  • Achieve and maintain a maximum 6-minute average call handle time, ensuring timely and effective communication.
  • Handle a minimum of 7 inbound calls per hour, with outbound calls as necessary, to ensure seamless communication and issue resolution.
  • Utilize a maximum of 30 minutes in Follow-Up status, defined as time unavailable after a call, to minimize downtime and maximize productivity.
  • Obtain specific information about membership and input it into the TVC personal portal, ensuring accurate and up-to-date records.
  • Precisely note member files that accurately reflect the interaction, maintaining a clear and concise record of all interactions.
  • Clearly explain and provide instruction to ensure members complete any necessary paperwork and follow specific procedures for their situation.
  • Support translation of inbound and outbound phone calls, documents, and emails on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions).

Qualifications:

  • High School Diploma (or GED) required (or relevant work experience).
  • 2+ years of customer service experience.
  • Must be fluent in English/Russian.
  • Working knowledge of MSOffice, data entry applications, and conducting internet searches.
  • Keying speed of a minimum of 35 WPM.

Physical Requirements:

  • Specific vision abilities may include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Schedule:

  • 40 hours per week; any overtime must be approved by Supervisor/Manager.
  • 8am-5pm, Monday-Friday.

Location:

  • The location assignment is remote.

About Loves Travel Stops & Country Store:

Loves has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Loves continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers. Giving back to communities Loves serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.

The Loves Family of Companies includes:

  • Gemini Motor Transport, one of the industry's safest trucking fleets.
  • Speedco and Loves Truck Care, the largest oil change and preventive maintenance and total truck care network.
  • Musket, a rapidly growing, Houston-based commodities supplier and trader.
  • Trillium, a Houston-based alternative fuels expert.
  • TVC Pro-driver, a commercial drivers license (CDL) protection subscription service.

  • Customer Service Representative

    6 days ago

    Oklahoma City, Oklahoma, United States D3S Service Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at D3S Service. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer incoming calls in a professional and courteous mannerPerform marketing and sales...

  • Customer Service Representative

    4 weeks ago

    Oklahoma City, Oklahoma, United States Fuse3 Solutions Full time

    Customer Service Representative Job DescriptionFuse3 Solutions is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer support over the phone, troubleshooting issues, and providing solutions to customers.Key Responsibilities:Answer phone...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Inceed Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at a great company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through inbound and outbound calls. You will also evaluate customer needs to identify the correct products and...

  • Customer Service Representative

    6 days ago

    Oklahoma City, Oklahoma, United States E-Z Mart Inc Full time

    Customer Service RepresentativeAt E-Z Mart Inc, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.Responsibilities:Provide excellent customer service,...

  • Customer Service Representative

    4 weeks ago

    Oklahoma City, Oklahoma, United States UASA Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and efficiently. You will play a crucial role in maintaining positive customer relationships and ensuring their overall satisfaction with our...

  • Customer Service Representative

    6 days ago

    Oklahoma City, Oklahoma, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your duties will include greeting customers, taking orders, and maintaining a clean and organized store environment.Key Responsibilities:Greet...

  • Customer Service Representative

    6 days ago

    Oklahoma City, Oklahoma, United States MidFirst Bank Full time

    MidFirst Bank is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting our customers by telephone to address and resolve their home mortgage servicing needs in a timely manner.Some of the key responsibilities of this role include:Providing exceptional customer service...

  • Customer Service Representative

    4 weeks ago

    Oklahoma City, Oklahoma, United States Overhead Door Full time

    Customer Service Representative Job Description **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless order...

  • Customer Service Representative

    3 weeks ago

    Oklahoma City, Oklahoma, United States Genuine Parts Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and placing customer orders to ensure customer expectations are accurately determined and...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States State Farm Insurance Agent Gary Unruh in Oklahoma City OK Full time

    Job OpportunityState Farm is a leading insurance company with a rich history of 100 years. We are seeking a skilled Spanish speaker to join our team as a customer service representative. The successful candidate will be responsible for providing excellent customer service and support to our clients.About the RoleAs a customer service representative, you will...

  • Customer Service Representative

    7 days ago

    Oklahoma City, Oklahoma, United States Workplace Options Full time

    Customer Care Representative RoleAt Workplace Options, we are seeking a skilled Customer Care Representative to join our team. This role provides telephonic support in various areas of customer assistance, including finding child and elder care resources. The representative will receive frequent inbound and make outbound phone calls throughout the...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Sagility LLC Full time

    About SagilitySagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.Job Title: Remote Customer Service RepresentativeWe are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States QCHI Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling cash transactions, and initiating customer loans. If you have excellent communication skills, a...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States VIMO INC Full time

    Job Title: Remote Customer Service RepresentativeGetInsured is seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Hobby Lobby Full time

    Job Overview Hobby Lobby is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service through email and phone calls. Responsibilities: * Provide quality customer service through email and phone calls * Demonstrate good phone etiquette and be...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States CarMax Full time

    At CarMax, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional customer service in a fast-paced, team-oriented environment. Your responsibilities will include facilitating the completion of Home Delivery sales transactions, presenting and/or confirming MaxCare and finance...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States UASA Full time

    Customer Service RepresentativeAs a Customer Service Representative at D3S Service, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and efficiently. Your excellent communication skills, empathy, and strong desire to help others will make you a valuable asset to our team.Key...

  • Customer Service Representative

    7 days ago

    Oklahoma City, Oklahoma, United States Aaron Whitlock-Farmers Insurance Agency Full time

    Job DescriptionAt Aaron Whitlock-Farmers Insurance Agency, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our clients.Key Responsibilities:* Taking payments and handling billing* Processing policy changes as requested by...

  • Customer Service Representative

    6 days ago

    Oklahoma City, Oklahoma, United States UASA Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UASA. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    Oklahoma City, Oklahoma, United States IDEX Corporation Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IDEX Corporation. In this role, you will be responsible for providing exceptional support to our customers, ensuring complete satisfaction, and modeling "A" behaviors.Key ResponsibilitiesProvide product and application...