Customer Service Representative

2 days ago

Oklahoma City, Oklahoma, United States Loves Travel Stops & Country Store Full time
Job Title: Legal Customer Service Representative

Job Summary: We are seeking a highly skilled Legal Customer Service Representative to join our team at Loves Travel Stops & Country Store. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, attorneys, and associates through quality inbound and outbound phone calls.

Responsibilities:

  • Provide top-notch customer service to members, attorneys, and associates through phone calls, ensuring a positive experience and resolving issues efficiently.
  • Achieve and maintain a maximum 6-minute average call handle time, ensuring timely and effective communication.
  • Handle a minimum of 7 inbound calls per hour, with outbound calls as necessary, to ensure seamless communication and issue resolution.
  • Utilize a maximum of 30 minutes in Follow-Up status, defined as time unavailable after a call, to minimize downtime and maximize productivity.
  • Obtain specific information about membership and input it into the TVC personal portal, ensuring accurate and up-to-date records.
  • Precisely note member files that accurately reflect the interaction, maintaining a clear and concise record of all interactions.
  • Clearly explain and provide instruction to ensure members complete any necessary paperwork and follow specific procedures for their situation.
  • Support translation of inbound and outbound phone calls, documents, and emails on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions).

Qualifications:

  • High School Diploma (or GED) required (or relevant work experience).
  • 2+ years of customer service experience.
  • Must be fluent in English/Russian.
  • Working knowledge of MSOffice, data entry applications, and conducting internet searches.
  • Keying speed of a minimum of 35 WPM.

Physical Requirements:

  • Specific vision abilities may include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Schedule:

  • 40 hours per week; any overtime must be approved by Supervisor/Manager.
  • 8am-5pm, Monday-Friday.

Location:

  • The location assignment is remote.

About Loves Travel Stops & Country Store:

Loves has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Loves continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers. Giving back to communities Loves serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.

The Loves Family of Companies includes:

  • Gemini Motor Transport, one of the industry's safest trucking fleets.
  • Speedco and Loves Truck Care, the largest oil change and preventive maintenance and total truck care network.
  • Musket, a rapidly growing, Houston-based commodities supplier and trader.
  • Trillium, a Houston-based alternative fuels expert.
  • TVC Pro-driver, a commercial drivers license (CDL) protection subscription service.

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