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Retail Operations Supervisor
2 months ago
Position Overview
Role: Retail Operations Supervisor
IMMEDIATE SUPERVISOR: Store Manager
DIRECT REPORTS: None
JOB CLASSIFICATION: Non-Exempt
PURPOSE OF THE ROLE
As a Retail Operations Supervisor, you will not only drive your personal sales achievements but also assist the management team in motivating and guiding the sales and support staff to enhance customer engagement. You will generate enthusiasm around product launches, initiatives, and programs while maintaining our high standards of communication and confidentiality. In the absence of the Store Manager and Assistant Store Manager, you will take charge of all operational functions of the store.
KEY RESPONSIBILITIES
- Assist the Store Manager in overseeing and coordinating daily store operations.
- Supervise the sales team’s daily activities when the manager is unavailable or as assigned.
- Actively promote and sell products to ensure a high level of customer satisfaction.
- Execute managerial tasks such as opening and closing the store, processing merchandise, and handling deposits as required.
- Collaborate with the Store Manager to optimize sales and cultivate high-performing teams.
- Build relationships with both new and existing customers to drive sales growth.
- Meet quarterly sales targets and SPH objectives.
YOU ARE
- Retail Knowledgeable: You comprehend the intricacies involved in managing a luxury retail environment and its clientele.
- Results-Driven: You are committed to achieving daily, monthly, and annual sales objectives through strategic efforts.
- A Leader: You exemplify professionalism by addressing and resolving conflicts promptly.
- An Effective Communicator: You foster strong relationships with customers and team members, including the Store Manager, Assistant Store Manager, Stock Associates, and Sales Associates.
- Dynamic, Focused, Transparent, and Agile
REQUIRED QUALIFICATIONS
- Must be at least 18 years of age.
- High School Diploma or equivalent.
- Minimum of 1 year of experience in retail or high-performance sales.
- Knowledge of the Fashion Industry.
- Strong communication and analytical skills.
- Proficient in digital tools; POS systems, MS Office, web, and social media.
- Capable of performing physical tasks necessary for the role, including standing, stooping, lifting up to 24 pounds, and climbing ladders.
PREFERRED QUALIFICATIONS
- College Degree.
- At least 1 year of prior management experience in a retail apparel setting.
NOTE
This position may require reasonable accommodations during the recruitment process. Please inform us if you need assistance, and we will make the necessary arrangements.
To assess your application, we may request certain personal information, including identification data, educational background, financial details for payroll and benefits, and your professional history. For inquiries regarding our privacy policy or to learn more, please refer to our website.