Project Manager

1 day ago

Green Bay, Wisconsin, United States Pace® Analytical Services Full time
About Us

Pace Analytical Services is a leading provider of environmental testing and consulting services. Our mission is to make the world a safer, healthier place by advancing the science of businesses, industries, consulting firms, government agencies, and others.

Job Description

We are seeking a highly motivated and organized Project Manager to join our team. As a Project Manager, you will be responsible for providing a seamless experience for our clients, managing environmental projects from setup to closure.

Key Responsibilities:
  • Client Onboarding: Guide new clients through the onboarding process, provide training, and set up profiles in our Laboratory Information Management System (LIMS).
  • Relationship Management: Build long-term relationships with our clients, serve as the primary contact, and conduct regular check-ins to ensure their needs are met.
  • Client Support: Address client concerns, coordinate with our laboratory teams, and provide ongoing education to ensure our clients receive the best possible service.
  • Client Advocacy: Share client feedback with our product development team, advocate for client needs, and inform product development to ensure our services meet the evolving needs of our clients.
  • Retention and Renewal: Monitor client health, develop retention strategies, and identify upsell opportunities to ensure our clients continue to receive value from our services.
  • Project Planning: Define project scope, develop plans, and ensure accurate project setup in LIMS to ensure smooth project execution.
  • Execution and Monitoring: Oversee project execution, track progress, and conduct regular status meetings to ensure projects are delivered on time and within budget.
  • Risk Management: Identify potential risks, develop mitigation strategies, and resolve issues to ensure project success.
  • Quality Assurance: Ensure deliverables meet quality standards and manage client feedback to ensure continuous improvement.
  • Communication: Maintain clear communication with clients and teams, and deliver regular status reports to ensure everyone is informed and aligned.
  • Project Closure: Conduct closure activities, confirm invoices, and perform post-project evaluations to ensure a smooth transition and identify areas for improvement.
Requirements:
  • Bachelor's degree in a science-related field or 2-3 years of industry experience.
  • Proficiency in LIMS or similar ERP/project management platforms.
  • Demonstrated progression of skills and self-management abilities.
Desired Soft Skills:
  • Energetic and positive outlook.
  • Strong client care and relationship management.
  • Ability to work constructively under pressure.
Benefits:

Pace Analytical Services offers a comprehensive benefits package, including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year, 40 hours of paid sick time per year, paid bereavement leave, 8 hours of paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k) and ROTH 401(k) with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Pace Analytical Services is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws.

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