Fitness Service Representative

3 weeks ago


Los Angeles, California, United States Planet Fitness - CA Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Service Representative at Planet Fitness - CA.

Estimated Salary: $15.50 - $18.50 per hour

The successful candidate will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. This includes greeting members, handling front desk activities, facilitating account updates, and responding to member inquiries in a timely and professional manner.

To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. A background in customer service or hospitality is an asset, but not mandatory.

Responsibilities:

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.

Qualifications:

  • Customer service/hospitality background preferred but not mandatory.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.


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