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Ramp Service Agent

2 months ago

Livermore, California, United States Signature Flight Support Corporation Full time
Job Description

A Line Service Technician is a customer-facing role responsible for providing exceptional service to general aviation aircraft, crews, and passengers. The successful candidate will operate ground service equipment, utilize knowledge of company policies and procedures, and deliver efficient and excellent service to customers and other guests at the fixed base operation (FBO).

The ideal candidate will:

  • Work collaboratively as part of a team to deliver safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
  • Communicate effectively with coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.
  • Service aircraft as requested by management or customers, including fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, delivering catering, and towing.
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offer, promote, sell, and deliver general aviation services to crewmembers, customers, and other guests.
  • Maintain safe, clean, and secure ramps and operations.
  • Drive a shuttle vehicle with passengers and/or luggage and cargo.
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job.
  • Understand, comply with, and enforce all security protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
  • Abide by emergency response procedures when critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Other duties as requested.

The following are essential to the job, in addition to those listed above:

  • Safely and accurately conduct flight line operations in accordance with established policies and procedures.
  • Regular and reliable in-person and timely attendance for all shifts, including nights, weekends, and/or holidays as scheduled.
  • This is a physical job, requiring extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.
  • Ability to read, understand, and follow all company policies, safety, and ethical procedures, and relevant laws, regulations, orders, and the like.
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.
  • Independently and proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

Job Qualifications

To qualify for this position, applicants and those in the role must have:

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday, and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.