Customer Service Representative
15 hours ago
This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact on our customers' lives. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide prompt, accurate, and friendly customer service
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each and every day
As a valued member of our team, you will receive:
- Salary plus commissions and bonuses
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential for advancement within our office
Requirements:
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Bilingual - Spanish required
- Property & Casualty license (must be able to obtain)
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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