Customer Service Representative

15 hours ago


Germantown, Maryland, United States Jay Jarvis State Farm Full time
Job DescriptionAt Jay Jarvis State Farm, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - State Farm Agent Team Member (Bilingual Spanish).

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact on our customers' lives. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide prompt, accurate, and friendly customer service
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day


As a valued member of our team, you will receive:
  • Salary plus commissions and bonuses
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential for advancement within our office


Requirements:
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Bilingual - Spanish required
  • Property & Casualty license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


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