Cardiac Management Solutions Coordinator

2 weeks ago

Houston, Texas, United States ZOLL Cardiac Management Solutions Full time
Job Summary

ZOLL Cardiac Management Solutions is seeking a highly motivated and experienced professional to join our team as a Cardiac Management Solutions Coordinator. In this role, you will be responsible for increasing revenue attainment and resolving cases involving the provision of ZOLL products and services with physicians, other healthcare professionals, and support staff.

Key Responsibilities
  • Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL's medical devices for clinically appropriate cases.
  • Determine independently and work collaboratively with office staff/healthcare provider to bring patient's case to the staff's attention as appropriate.
  • Prioritize competing objectives (patient's plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL's medical devices to determine the best path forward for patient's care and advise providers or their staff accordingly.
  • Utilize individualized analysis and the Plan of Care, proactively, to make provider's or their staff aware of patient's next level of care and how ZOLL's medical devices may play a role.
  • Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL's medical devices with minimal disruption.
  • Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer's environment.
  • Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services.
  • Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams.
Requirements
  • High School Diploma / GED required
  • Bachelor's Degree From a four-year college or university or equivalent combination of education and experience in sales.
  • Healthcare/Medical Device (Clinical or Billing) experience preferred
  • Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction.
  • Ability to proactively plan and work autonomously in close collaboration and communication with others.
  • A high sense of urgency and flexibility to one's schedule.
  • Superior organizational skills with the ability to multi-task.
  • Problem solving mentality, while being accountable for each task from beginning to end.
  • Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems, Dynamics) is preferred.
  • Effective team player who is also capable of working independently with strong self-motivation.
Travel Requirements

This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors' offices and other medical establishments within the assigned territory. Approximately 80% travel within a defined geography. Occasionally may be required work atypical hours (evenings and weekends) based on business needs.

Physical Demands
  • Standing - Constantly
  • Walking - Constantly
  • Sitting - Frequently
  • Lifting -
  • Carrying -
  • Pushing -
  • Pulling -
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions -
  • Eye/Hand/Foot Coordination -
About ZOLL

ZOLL Cardiac Management Solutions is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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