Retail Banking Specialist

2 months ago


New Castle, Delaware, United States TD Bank Group Full time
Job Description

As a Retail Banking Specialist at TD Bank Group, you will play a crucial role in delivering exceptional customer experiences and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities:
  • Customer Service: Provide personalized support to customers, addressing their banking needs and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our banking products and services, including personal and commercial banking solutions.
  • Sales and Marketing: Identify opportunities to cross-sell and upsell products, promoting TD Bank Group's services to customers and driving revenue growth.
  • Relationship Building: Foster strong relationships with customers, understanding their financial goals and providing tailored advice to help them achieve success.
  • Team Collaboration: Work closely with colleagues to achieve business objectives, sharing knowledge and best practices to drive excellence in customer service.
Requirements:
  • Education: High school diploma or equivalent required; 2-year degree preferred.
  • Experience: 2+ years of experience in customer-facing roles, preferably in the banking or financial services industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Knowledge: Strong understanding of banking products and services, including personal and commercial banking solutions.
What We Offer:
  • Competitive Compensation: Attractive salary and bonus structure, with opportunities for career advancement.
  • Benefits Package: Comprehensive benefits, including health and wellness programs, retirement savings, and paid time off.
  • Professional Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Collaborative Work Environment: Join a dynamic team of professionals who share your passion for delivering exceptional customer experiences.


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