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Client Support Specialist

2 months ago

Spring Hill, Florida, United States Live Nation Worldwide, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Support Specialist. In this role, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.

Key Responsibilities
  • Engage with clients to resolve issues and requests in a timely and professional manner.
  • Advocate for clients by ensuring their needs are being met and clearly communicating roadblocks to the team.
  • Log issues and user feedback, and work closely with developers to reproduce issues, problem-solve, and verify fixes.
  • Identify process optimization and improvements to customer success flows to improve the support experience.
  • Work closely with the Sales and Product teams to ensure client needs are met and clearly communicating roadblocks to the team.
  • Monitor client chargeback activity and flag fraudulent trends, and alert respective teams.
  • Manage priority support hosts to resolve issues and product requests; fulfill Ticketmaster and TicketWeb marketing campaigns and submit equipment requests.
Requirements
  • Minimum of 1+ years' experience in a customer-facing role; customer success, customer service, sales, or similar.
  • Strong understanding of technology and how to efficiently use it to best help our clients.
  • Clear and concise verbal and written communication skills; including exceptional spelling and grammar.
  • Excellent social and interpersonal skills; you're friendly and outgoing, and enjoying connecting with new people.
  • Experience using Zendesk, Stripe, Sift, and Hyperwallet is a plus.
  • COVID-19 vaccination will be required for this position, subject to legally entitled accommodations.
About Us

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.