IT Data Support Specialist

4 weeks ago


Spring Hill, Florida, United States City of Spring Hill Tennessee Full time

Job Summary:

The City of Spring Hill Tennessee is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support and maintenance for our data systems, ensuring the smooth operation of our city's software applications.

Key Responsibilities:

  • Provide Tier 1 help desk support for city staff, responding to and resolving user issues and requests via phone, email, or in-person.
  • Develop and execute SQL queries for data retrieval and reporting, maintaining and managing databases to ensure data integrity and security.
  • Write and maintain code for various applications, developing improvements to existing software processes and collaborating with other departments to understand software needs and develop solutions.
  • Coordinate with third-party vendors for software support and updates, managing software licenses and ensuring compliance with agreements.
  • Perform regular maintenance on software applications to ensure optimal performance, troubleshooting and resolving software issues, and implementing software updates and patches.
  • Provide periodic training sessions to staff on the use of city software, creating and maintaining user guides and documentation, and assisting staff with software-related questions and issues.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field preferred.
  • Minimum of 2 years of experience in a similar IT support role, with proven experience with SQL coding and database management.
  • Strong understanding of data management and analysis, proficiency in writing code and developing software solutions, and ability to manage and coordinate third-party software support.

Working Conditions:

The IT Support Specialist will primarily work in an office environment but may be required to travel to various city department locations. The role may involve lifting and carrying equipment, as well as occasional after-hours work for system maintenance and upgrades.



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