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Customer Service Representative

2 months ago

Citrus Heights, California, United States S&C, inc Full time
Job Overview

We are seeking a highly skilled Customer Service Associate to join our team at S&C, inc. As a key member of our sales team, you will be responsible for delivering exceptional customer service and support, while also driving sales growth and revenue.

Key Responsibilities
  • Customer Service: Serve as the primary point of contact for customers, providing timely and effective support to resolve inquiries, issues, and concerns.
  • Sales and Upselling: Identify and seize opportunities to promote additional products or services to customers, ensuring a seamless and positive experience.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
  • Collaboration: Work closely with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
  • Product Knowledge: Maintain a comprehensive understanding of our products, features, and benefits to effectively communicate with customers and close sales.
Requirements
  • Experience: Proven experience in customer service and sales roles, demonstrating strong performance in both areas.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build relationships and influence customer buying decisions.
  • Results-Driven: Results-driven mindset, with a strong focus on driving sales growth and revenue.
  • Negotiation Skills: Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities.
  • Organizational Skills: Strong organizational skills, with the ability to multitask in a fast-paced environment.

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