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Video Lottery Terminal Supervisor
2 months ago
Exciting Career Opportunity in the Gaming Sector
PENN Entertainment is seeking a skilled professional to become part of our dynamic team. As a VLT Operations Manager, you will be instrumental in overseeing daily operational activities and ensuring outstanding customer satisfaction.
- Lead and mentor staff while managing everyday operations.
- Develop efficient work schedules to achieve staffing goals.
- Assist in budget planning and adherence to compliance standards.
- Foster and exemplify exceptional customer service.
- Oversee the maintenance of VLT machines and gaming apparatus.
- Address customer inquiries and facilitate service recovery.
- Implement initiatives aimed at enhancing revenue and managing expenses.
- Engage with team members to address feedback and resolve issues.
- Ensure adherence to regulatory requirements and confidentiality protocols.
Qualifications:
- Bachelor's degree or relevant experience in a similar role.
- Excellent communication skills and proficiency in Microsoft Office.
- Understanding of VLT operations and regulations.
- Capability to mediate conflicts and interact positively with others.
- Willingness to work flexible hours across various shifts.
Become a part of the vibrant environment at PENN Entertainment