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Bilingual Customer Support Specialist

2 months ago

Dallas, Texas, United States Computacenter Full time

Bilingual Customer Support Specialist

Location: Spain - Barcelona | Job-ID: 42605 | Contract type: Temporary | Business Unit: IT Service Desk

Join Computacenter for an enriching career experience

Become a vital member of our diverse team in our state-of-the-art Barcelona offices. You will work alongside colleagues from various backgrounds, fostering a collaborative and supportive environment.

With the guidance of a dedicated team leader, you will enhance your professional skills while assisting customers globally. Our comprehensive training program ensures you are well-equipped to tackle IT challenges.

In this role, you will:

  • Respond to and resolve inquiries through various communication channels, including phone and email.
  • Address IT-related issues encountered by our partners during their daily operations.
  • Document and track interactions using our ticketing system.
  • Escalate unresolved issues to the appropriate teams.
  • Strive to maintain high levels of customer satisfaction.
  • Engage in effective communication with team members and other departments.

This full-time position (39 hours/week) operates during standard office hours, Monday to Friday, offering a competitive salary aligned with market standards.

Benefits include:

  • Digital Ticket Restaurant Card for personal use.
  • Private health insurance, including dental coverage.
  • Fully funded training programs.
  • Options for hybrid work arrangements.
  • Compensation for remote work.
  • Opportunities for career advancement and leadership training.
  • Complimentary language classes (Spanish, French, and English).

We value your language skills and encourage you to utilize and enhance them as part of our international team.

Our recruitment process is efficient, and we foster an environment of mutual respect and support, promoting a strong team spirit.

Enjoy a relaxed dress code, bicycle parking, and excellent kitchen facilities with complimentary hot beverages.

Ideal candidates will be fluent in French and English, possess a keen interest in IT, and demonstrate strong problem-solving abilities. Excellent communication skills and a customer-centric approach are essential.

Computacenter is a leading independent provider of IT infrastructure services, with a global workforce dedicated to supporting our clients' digital transformation journeys.

Join us in creating a vibrant and inclusive workplace where everyone can thrive.