Customer Support Associate

2 days ago


Dover, Delaware, United States Sharpened Image Full time

Company Overview

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At Sharpened Image, we pride ourselves on providing exceptional customer service to our clients. Our team is dedicated to ensuring that every interaction with our company is a positive one.

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Salary and Benefits

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The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with matching contributions.

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Job Description

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We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The successful candidate will be responsible for assisting customers with the account opening process, explaining terms and conditions, processing payments, and performing account maintenance tasks.

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Key Responsibilities:

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  • Assists customers with the account opening process">
  • Accurately explains the terms/conditions and policies/procedures relating to the account">
  • Processes account payments, performs cash out process at end of shift">
  • Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer">
  • Performs account maintenance, including account changes, adjustments, and statement requests">
  • Contacts customers for additional account information">
  • Assists in problem correspondence as required">
  • Prepares reports including CSR Daily Activity report and cash out report">
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Requirements

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To be successful in this role, you will need excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

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Benefits

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In addition to a competitive salary and comprehensive benefits package, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a collaborative team culture.

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What We Offer

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At Sharpened Image, we believe in recognizing and rewarding our employees' hard work and dedication. We offer a range of benefits, including:

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  • ">
  • A competitive salary and bonus structure">
  • A comprehensive benefits package, including health, dental, and vision insurance">
  • A 401(k) plan with matching contributions">
  • Opportunities for professional growth and development">
  • A collaborative team culture">
  • Flexible work arrangements, including remote work options">
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About Us

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Sharpened Image is a leading provider of

customer service solutions. Our mission is to deliver exceptional service to our clients, and we are committed to building long-term relationships based on trust, respect, and open communication.

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Contact Information

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Please note that we do not accept unsolicited resumes from staffing agencies or recruiters. If you are interested in exploring opportunities with us, please visit our website or follow us on social media to learn more about our current job openings and company news.



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